At EverythingProperty.ng, we strive to provide quality property-related services, accurate listings, and a seamless user experience. This Refund Policy explains the circumstances under which payments made on our platform may be refunded.

1. General Policy

All payments made on EverythingProperty.ng are considered final except in situations where the conditions stated in this policy are met. We encourage customers to review service details and confirm all information before making any payment.

2. Eligibility for Refunds

You may be eligible for a refund if any of the following occurs:

1. Duplicate or Accidental Payments

   If you mistakenly make duplicate payments for the same service, subscription, or listing, you may request a refund for the extra charge once verified.

2. Service Not Delivered

   Refunds may be issued where a paid service (such as a property listing package, promotional service, verification service, or digital product) is not delivered due to an error on our part.

3. Incorrect Product or Service Delivery

   If you receive an incorrect service that does not match what you paid for (e.g., wrong subscription plan selection, incorrect duration, wrong add-on), you may request a correction or refund.

4. Unauthorized Transactions

   If you notice any unauthorized payment on your account, report it immediately. After verification, a refund may be processed.

3. Non-Refundable Payments

Refunds will not be issued in the following cases:

1. Payments made for completed services, such as activated listings, subscriptions, or published ads.
2. Situations where a user changes their mind after a service has begun or been delivered.
3. Payments for third-party services or charges not controlled by EverythingProperty.ng.
4. Promotional fees, discounted packages, or seasonal deals once activated.

4. Refund Request Procedure

To request a refund, please follow these steps:

1. Send an email to support@everythingproperty.ng with the subject "Refund Request – [Your Order/Transaction ID]".
2. Provide the following details:
   • Full Name
   • Phone Number
   • Transaction ID
   • Date of Payment
   • Amount Paid
   • Reason for Refund
3. Our support team will review your request within 3–5 business days.
4. If eligible, your refund will be processed through the original payment method.

5. Processing Time

Once approved, refunds typically take:

1. 3–7 business days for bank transfers
2. 5–14 business days for card/online payments (depending on your bank/payment provider)

Processing times may vary but we will ensure timely communication.

6. Contact Information

If you have questions regarding this Refund Policy or need assistance, please contact us:

Email: support@everythingproperty.ng
Phone: +234 808 3311 460
Website: www.everythingproperty.ng